Privacy Policy
Last Updated: December 2025
1. Introduction
GameX Philippines ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact details (email, phone number, address)
- Date of birth and age verification
- Government-issued identification documents
- Payment information and transaction history
- Gaming activity and preferences
2.2 Technical Information
We automatically collect certain technical information:
- IP address and location data
- Device information and browser type
- Cookies and similar tracking technologies
- Website usage patterns and preferences
3. How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our gaming services
- To process transactions and payments
- To verify your identity and age
- To comply with legal and regulatory requirements
- To prevent fraud and ensure security
- To provide customer support
- To send promotional offers and updates (with your consent)
- To improve our services and user experience
4. Sharing and Disclosure of Information
4.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us with:
- Payment processing
- Identity verification
- Customer support
- Marketing and analytics
4.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal obligations
- Respond to government requests
- Protect our rights and property
- Ensure the safety and security of users
5. Data Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Access controls and authentication
- Employee training on data protection
6. Data Retention
We retain your personal information as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Account information is typically kept for 7 years after account closure, as required by regulatory authorities.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage
- Provide personalized content and offers
- Ensure the security and functionality of the website
You can manage cookie settings through your browser preferences.
9. International Data Transfers
Your information may be transferred and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your information during these transfers.
10. Children’s Privacy
Our services are not intended for individuals under 21 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected information from a minor, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
GameX Philippines
Customer Support
Email: privacy@gamexports.ph
Licensed by PAGCOR
Inter-Active Entertainment Solutions Technologies, Inc.