Responsible Gaming
At GameX Philippines, we are committed to promoting responsible gaming and ensuring the safety and well-being of our players. We believe gaming should be an enjoyable form of entertainment, not a source of financial or personal problems.
⚠️ Important Reminder
If you feel that your gaming is becoming a problem, please seek help immediately. Gaming should never interfere with your work, relationships, or financial stability.
What is Responsible Gaming?
Responsible gaming means enjoying our games in a way that is safe, controlled, and within your means. This includes:
- Setting time and money limits before you start playing
- Never chasing losses
- Never gambling under the influence of alcohol or drugs
- Treating gaming as entertainment, not as a way to earn money
- Taking regular breaks from gaming
Self-Assessment Questions
Ask yourself these questions to determine if you might have a gaming problem:
- Do you spend more time or money on gaming than you planned?
- Do you feel anxious or depressed when you are not playing?
- Have you lied to family or friends about your gaming activities?
- Do you gamble to escape problems or negative emotions?
- Have you tried to cut back on gaming but could not?
- Have you felt the need to wager larger amounts of money?
- Have you borrowed money to fund your gaming activities?
If you answered “yes” to any of these questions, you may have a gaming problem and should seek help.
Tools for Responsible Gaming
We provide several tools to help you stay in control of your gaming:
Deposit Limits
Set daily, weekly, or monthly limits on how much you can deposit into your account.
Loss Limits
Set limits on how much you can lose during a specific period.
Session Time Limits
Set limits on how long you can play in a single session.
Self-Exclusion
Temporarily or permanently exclude yourself from gaming activities.
Reality Checks
Receive regular reminders about how long you have been playing.
Cooling-Off Period
Take a short break from gaming (from 24 hours up to 6 weeks).
How to Set Limits
You can set these limits through your account settings or by contacting our customer support team. All limits are binding and cannot be changed until the specified period has ended.
Signs of a Gaming Problem
Be aware of these warning signs that may indicate a gaming problem:
- Spending more money than you can afford to lose
- Playing for longer periods than intended
- Feeling anxious or irritable when not playing
- Lying about gaming activities or losses
- Neglecting work, family, or social responsibilities
- Borrowing money to continue gaming
- Feeling guilt or shame about gaming
- Gambling to escape problems or negative emotions
Getting Help
If you or someone you know has a gaming problem, help is available:
🏥 Professional Help Resources
- Philippine Amusement and Gaming Corporation (PAGCOR)
Hotline: 1-800-1-888-2276 - Gamblers Anonymous Philippines
Website: www.gamblersanonymous.org.ph - National Center for Mental Health
Hotline: (02) 8531-9001 - InTouch Community Services
Crisis Line: (02) 8893-7603
Preventing Underage Gaming
We strictly prohibit gaming by individuals under 21 years of age. We implement several measures to prevent underage gaming:
- Age verification during registration
- Identity verification for withdrawals
- Regular account monitoring
- Information and resources for parental control
Our Commitment
GameX Philippines is committed to:
- Providing a safe and secure gaming environment
- Implementing responsible gaming measures
- Training our staff to identify and assist problem gamblers
- Supporting research on gaming problems
- Collaborating with regulatory authorities and support organizations
Contact Us
If you have concerns about your gaming or need help with responsible gaming tools, please contact our customer support team:
GameX Philippines Customer Support
Email: support@gamexports.com.ph
Live Chat: Available 24/7 on our website
Phone: Available through customer support
Reminder
Gaming should be fun and entertaining. If it’s not, it’s time to take a break or seek help. We are here to support you in maintaining a healthy relationship with gaming.